Q: Why Can't I Get Online?
A:If you are unable to get online and have only one computer on your network, reboot your modem and/or router then reboot your computer. If there are multiple computers on your network, check to see if other computers are having a similar problem. If all of the computers on the network are experiencing the same issue, reboot your modem and/or router. If you are still experiencing problems after rebooting, contact your Network Administrator.
Q: Why Can't I Get Email?
A: If you are unable to access your email, first check to ensure that you Internet connection is working properly through your web browser. If you are able to connect to a website, verify that your email configurations settings are correct or check with your Network Administrator.
Q: Can I Access my Email From Anywhere?
A: Yes. Using the Atlantic Broadband webmail (http://mail.atlanticbbn.net) you can access your @atlanticbbn.net email account from any location that has Internet access.
Q: What Browsers Can I Use?
A: Atlantic Broadband Business High-Speed Internet service is compatible with any web browser you may use, however your online experience may differ depending on which browser you use. Many of our customers use Microsoft Internet Explorer (version 5.5 or later) or Mozilla Firefox.
Q: Will my IP Address Change While I Use This Service?
A: Unless you are using a static IP address with your Atlantic Broadband Business account, your IP address will be assigned automatically and may change occasionally.