Q: Can I Make 900 or 976 calls?
A:Not at this time.
Q: How Will My Service Be Billed?
A: Your Business Phone service calling plan charges will appear on your Atlantic Broadband bill each month. Additional charges for calls made to international locations, Directory Assistance (411) or Operator Services will appear as line items on the same bill.
Q: Am I Charged For 411 Information or Operator Assistance Calls?
A: Yes.
Q: Will Fax Machines Work With Atlantic Broadband Business Phone Service?
A: Yes. Atlantic Broadband Business Phone service is compatible with most fax equipment brands.
Q: Does My Computer Need to be on to Use The Phone Service?
A: No. Atlantic Broadband Phone service does not require or rely on your computer in any way.
Q: What is E911? Does Atlantic Broadband Business Offer E911 Service?
A: Atlantic Broadband is proud to offer Enhanced 911 or “E911” service. Dialing 911 connects you to an operator trained to route your call to local emergency medical, fire, and law enforcement agencies. E911 or Enhanced 911 has the added benefit that your telephone number and location are automatically transmitted to the operator during the call.
Q: Will Atlantic Broadband Phone Service Work With My Business Alarm System?
A: The vast majority of alarm systems are compatible. However, some alarm systems, particularly older ones that do not support tone dialing, may not work properly without changes. We suggest you test your alarm system before and after installation of Atlantic Broadband Business Phone service.
Q: Can I Make or Receive Collect Calls?
A: Atlantic Broadband’s Phone service does not support inbound collect calling however if the caller is using a credit card, calls to your phone work fine.
Q: Why Aren’t I Getting Phone Calls?
A:Check your phone to make sure the ringer has not been turned off. You should also make sure that you do not have the Call Forwarding or Do Not Disturb features activated.
Q: Can I Use My Current Answering Machine With Atlantic Broadband Phone Service?
A: Yes. However if you currently use Atlantic Broadband’s Voicemail service and would like to use a separate answering machine, your Atlantic Broadband Voicemail service will need to be deactivated. Contact Atlantic Broadband Customer Care.
Q: Can I Use My Credit Card Authorization Machine With My Atlantic Broadband Phone Service?
A:Most credit card authorization devices will work with Atlantic Broadband’s Phone service. You may need to use a lower baud rate or speed setting for better results.