How do I connect my equipment?
What browsers can I use?
What modems can I use with my Atlantic Broadband High-Speed Internet service?
Can I fax through a cable modem without a fax machine?
Why can't I get to the Internet via my router?
Why can't I connect some of my wireless computers to the router?
My wireless network says it's secured, how do I secure my network?
Can you help me find a wireless network?
Can I access my e-mail from anywhere?
Q: What browsers can I use?
A: We support most browsers, so you can use what you prefer. Many of our customers use Microsoft Internet Explorer (version 5.5 or later) or Firefox.
Q: What modems can I use with my Atlantic Broadband High-Speed Internet service?
A: Customers can either lease a modem from Atlantic Broadband or purchase a modem approved for use with our service. Click here for a list of modems that will work with the Atlantic Broadband network.
Q: Can I fax through a cable modem without a fax machine?
A: No. A fax requires an analog fax modem connected to a phone line to operate. However, software is available that lets you fax from your computer through an Internet connection.
Q: Why can't I get to the Internet via my router?
A: Check the cable modem and make sure all the lights are lit except standby. If the lights are on, you may need to power cycle your router. Also check the Ethernet or wireless connection to the computer. If you are unable to fix the router with a power cycle, refer to the troubleshooting section inside your owner's manual or contact your router manufacturer for more support.
Q: Why can't I connect some of my wireless computers to the router?
A: Wireless signal is limited by obstructions such as walls and floors, as well as distance. You may need to move your router to acquire a stronger wireless signal. This could also indicate a problem with the computer trying to connect. If you are unable to correct the problem, please contact your router manufacturer for more support.
Q: My wireless network says it's secured, how do I secure my network?
A: Out of the box, all routers are configured with unsecured wireless networks. If you need assistance setting up a secured network, please refer to the router owner's manual or contact your router manufacturer.
Q: Can you help me find a wireless network?
A: I have a wireless router. Some routers have the option to enable wireless during the initial set up. Please refer to your owner's manual for instructions on how to enable the wireless connection. If you need assistance setting up the wireless connection, please contact your router manufacturer.
Q: Can I access my email from anywhere?
A: You can send and receive email anywhere, anytime from any computer that has Internet access. Just go to www.atlanticbb.net to get your email.