Atlantic Broadband - Customer Care

Welcome to Atlantic Broadband - Your Location: Altoona , PA 17036 Change

High-Speed Internet Support

Digital Video Support

Account & Billing Support

Locations / Payment Centers

Policies & Agreements

When you have questions, we're here to help. Call us 24 hours a day, 7 days a week or check out our online support pages for answers to frequently asked questions.

Frequently Asked Questions

Phone

Where can I view detailed call information?

Can I make 900 or 976 calls?

Can I accept a collect call?

Can I restrict international calling?

Can I use my own answering machine?

Will fax machines work with Atlantic Broadband Phone service?

Will Atlantic Broadband Phone service work with my home alarm system?

Can I use my existing telephone and caller ID equipment?

Can I watch cable TV and surf the Internet while I'm on the phone?

If my cable TV goes out, will I still be able to make phone calls?

What is E911? Does Atlantic Broadband Offer E911 service?

How do I set up Speed Dial?

High-Speed Internet

How do I connect my equipment?

What browsers can I use?

Can I fax through a cable modem without a fax machine?

Why can't I get to the Internet via my router?

Why can't I connect some of my wireless computers to the router?

My wireless network says it's secured, how do I secure my network?

Can you help me find a wireless network?

Can I access my e-mail from anywhere?

Digital Video

How do I connect my components?

How do I block out channels I don't want to receive?

How do I use my remote?

How do I program my remote?

Will my DVR still record scheduled shows if it is turned off?

Will I lose my recordings if my DVR loses power?

If I have DVR, how far back can I rewind live TV?

Will DVR extend recording if a sports event goes into overtime?

Can I watch a program while I'm recording?

Can I record two shows that air at the same time?

Sometimes, a recording starts a minute or two after a program has begun - Why?

Only part of my program recorded - Why?

Is there a way to recover an erased program with DVR service?

Do Parental Controls that I set in the Interactive Program Guide carry over to my DVR service?

How do I access Atlantic Broadband On Demand?

How long do I have to watch a selection?

What If I stop watching a movie in the middle?

If I order a movie, can I watch it on a second digital receiver?

Can I record an On Demand program with my DVR?

Do I need an HDMI cable to connect my HDTV?

I thought I only needed an HDTV set to enjoy HD channels?

Why do some channels show up with bars on either side when I try to watch on my HDTV set?

Account and Billing

Can you help me understand my billing statement?

What charges will appear on my first bill?

Are there different ways I can pay my bill?

Can I pre-pay my bills?

How do I correct an error on my bill?

How do I pay my bill if I lose my return payment stub?

How can I view and pay my bill online?

How secure is my online bill payment and personal information?

If I sign up for your bundled services will I receive multiple bills?

Can I receive my bill in another language?

My atlantic broadband

Check My Email
Manage My Account
Pay My Bill
What's On TV Now

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Download our comprehensive Customer guide with helpful Digital, High-Speed Internet & Phone service information and FAQs:
Customer Guide (PDF,1.8 MB)

PDF Documents can be viewed with Adobe's free Acrobat Reader software.

Atlantic Broadband - Preferred Service